Privacy Policy

This Privacy Policy explains how Fashion Fixer processes personal data in connection with its website and workshop services in Bahrain. It applies to inquiries, bookings, project assessments, redesign and alteration work, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights may vary depending on the nature of the data and the reason it is processed.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and understand the scope of the request. If a request cannot be fully granted, we will explain the main reason where permitted by law.

Requests are reviewed against identity, scope, and legal retention requirements before action is taken.

Data Retention

Inquiry and booking records are retained for the period needed to manage the project, handle follow-up, and maintain business records. Technical logs are kept for a limited period unless a longer period is needed for security, dispute handling, or legal compliance. When data is no longer required, it is deleted or anonymized where practicable.

We keep information only for as long as needed for the relevant purpose or legal requirement.

Policy Updates

Policy Changes

When we make material changes, we will update the policy on the website and, where appropriate, provide a further notice through a reasonable communication channel. The version in force is the one posted most recently.

This policy may be revised to reflect changes in our practices, services, or legal obligations.

Data We Collect

We may collect contact details, inquiry content, booking information, garment and project details, communication records, payment-related information, and technical data such as device, browser, and usage information. Where a customer submits garments or materials for assessment, we may also process information about the item, its condition, and the requested redesign or alteration.

The categories of data collected depend on how a person uses the website, books services, or communicates with the workshop.

How We Collect Data

We receive data when a person submits a contact form, sends an email, makes a booking, visits the workshop, or otherwise provides project details. Some technical data is generated automatically by the website or related systems when the site is accessed or used.

Information is obtained directly from users, from messages and booking requests, and from basic website interactions.

Types of Cookies

We may use essential cookies for site functionality, preference cookies to remember settings, and analytics cookies to understand how the website is used. Cookie use is limited to standard operational and performance purposes.

The website may use cookies that support basic operation, remember preferences, and measure site use.

Cookie Controls

Users may manage cookies through their browser controls, including blocking, deleting, or restricting certain cookies. Some features of the website may not function properly if cookies are disabled.

Browser settings and similar tools can be used to limit or remove non-essential cookies.

How We Use Data

Personal data is used to respond to inquiries, arrange consultations, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, improve website performance, and meet legal or security obligations. Where relevant, we may also use information to communicate about project progress, fit reviews, or collection arrangements.

We process data only for purposes connected with the website, workshop operations, and legal compliance.

Service Providers

We may share data with service providers that support website hosting, communications, payment processing, record keeping, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it in a confidential manner.

Operational recipients are used only where their involvement is needed to run the service.

Legal Disclosure

We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, address fraud or security issues, or support the establishment, exercise, or defence of legal claims.

Legal disclosure is limited to what is necessary and proportionate in the circumstances.